Complaints/Sales return

Complaints (sales return) should be notified at the latest within 14 days after receipt of your order. You are obliged to contact us before returning anything. Wrong deliveries or faulty goods will be exchanged if this is impossibility we will refund you after receipt of the goods. Additional claims to us do not exist. Only products returned within 14 days from the date of receipt of the order will be refunded, provided the product has not been opened and the protection wrap is in place. The cost of shipping is not included in refund. Probiotics or any items requiring refrigeration may not be returned at any time. We will not accept returns or refunds for heat sensitive products that arrives warm.


We are only liable for indemnity in case of intent or gross neglingence.


For all agreements and legal relationships of the contracting parties applies exclusively Dutch law. 

Online dispute resolution

Information contained on this website is current at the time of publication and every effort has been made to assure its accuracy. However, BMS Vital cannot be held responsible for inaccuracies which may occur. If you wish to verify the most up-to-date information or have questions regarding materials on this website contact BMS Vital

Questions about the Terms of Service should be sent to us at


This Return Policy is drafted in the English language. Translations are for your convenience only. In the event of any inconsistency, the English-language version shall prevail.