Your cart
There are no more items in your cart
If you are not satisfied with your purchase, you may return the product within 14 days of receipt, provided the product is unopened and sealed. You must contact us first via info@vita-store.eu before sending anything back.
Incorrect deliveries or faulty products will be replaced at no cost. If a replacement is not possible, a refund will be issued after we receive and inspect the returned goods.
Please note the following return conditions:
- Only unopened, sealed products in original condition are eligible for return.
- Shipping costs are non-refundable and return shipping is at the customer's expense.
- Probiotics and any products requiring refrigeration cannot be returned, even if unopened.
- We do not accept returns or offer refunds for heat-sensitive products that arrive warm.
Return Address
BMS Vital
De Boer Transport C/O fulfilmentcrowd
Holtum Noordweg 87
6121RE Born
The Netherlands
Please include your invoice number or a copy of your invoice with the package so we can properly identify your return.
Compensation
We are only liable for compensation in cases of intent or gross negligence. No further claims can be made.
Applicable Law
All agreements and legal relationships are subject exclusively to Dutch law. Disputes shall be resolved by the competent court in Amsterdam.
Online Dispute Resolution
All website content is provided in good faith and believed to be accurate at the time of publication. BMS Vital cannot be held liable for unintended errors or outdated information. If you have questions regarding any information on this website, please contact us at info@vita-store.eu.
Language
This Return Policy is written in English. Translations are provided for convenience only. In the event of discrepancies, the English version shall prevail.
